Delivery And Returns
Here at stoveglass-direct items are held in stock as such are generally despatched within 48 hours of purchase.
Most goods are sent First Class and a one off carriage fee of £4.95 there is no limit to the number of items ordered.
Heavier items will be sent royal mail tracked 48 hour service at the same cost £4.95
Custom made glass has to be cut to order as such please allow 5 working days for delivery occasionally orders may take longer.
If your goods have not been received within this period please feel free to email or call us on 01422 831413
Refunds and Returns
As standard there is no warranty on stove glass
Stoveglass-direct.co.uk offer refunds on returned items within 14 days of receipt assuming they are returned in original packaging the address for returns is as follows:
20 Rochdale Road
tel 01422 831413
proprietor Richard Musgrove
Please send returns tracked delivery along with a copy of the purchase invoice.
Regrettably we can not accept returns on “special orders” which would be stove glass cut to size and stove fire bricks cut to size