Delivery And Returns

Delivery

Please allow 3 working days for delivery for standard glass, in general this is despatched quicker.

Please allow 5 working days for special orders such as stove glass cut to size and stove fire bricks cut to size.

Please note working days do not include saturday and sundays or bank holidays.

Lead times may be slightly longer in winter months.

If your goods have not been received after 2 weeks please email or call us on 01422 831413.

Refunds and Returns

Should you wish to cancel your order for whatever reason please submit in writing to the below address.

Please note we are unable to accept returns on bespoke items such as stove glass cut to size or stove firebricks cut to size if a mistake is made in the ordering process.

As standard there is no warranty on stove glass

Stoveglass-direct.co.uk offer refunds on returned items within 14 days of receipt assuming they are returned in original packaging the address for returns is as follows:

Stoveglass-Direct.co.uk

20 Rochdale Road

Triangle

Sowerby Bridge

HX6 3NE

tel 01422 831413

email: info@stoveglass-direct.co.uk

proprietor Richard Musgrove

Please send returns tracked delivery along with a copy of the purchase invoice.

Regrettably we can not accept returns on “special orders” which would be stove glass cut to size and stove fire bricks cut to size